FAQ

How long does shipping take? 

From the moment we have dispatched your order, it will take 1–3 business days for orders within the EU. Once your order has been shipped, you'll receive a tracking link via email. For orders outside of the EU, it takes 2-5 business days. 

Do you ship internationally? 

Yes. We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location. 

How can I track my order? 

As soon as your order is dispatched, you'll receive a shipping confirmation email with your Track & Trace information. Or, log into your account via our portal to track your order. 

Can I return my order? 

Yes. You can return your order within 14 days of receiving it, provided the item is unworn, unwashed, and in its original condition with all tags attached. 

When will I receive my refund? 

Refunds are processed within 5–10 business days after we receive and inspect your returned item. 

Can I exchange an item? 

If you need a different size, we recommend returning your original item and placing a new order to ensure availability. 

How do your products fit?

Our garments are designed with a modern streetwear fit. Please refer to the size guide on each product page before ordering. 

How should I care for my garments? 

Wash inside out at 30°C with similar colours. Do not bleach or tumble dry. Hang dry for the best results and iron inside out on low heat. Check the care label inside of each garment for a more detailed instruction. 

Are your collections limited? 

Yes. Most of our collections are released in limited quantities. Once an item sells out, it may not return. 

Will sold-out items be restocked? 

Some essential pieces may be restocked. Limited releases are usually produced only once. Follow our social media channels or subscribe to our newsletter to stay informed. 

When is the next drop? 

New drops are announced through our social media channels and newsletter. Join the community to be the first to know. 

How can I get early access to new releases? 

Subscribers to our newsletter and community members receive early updates, exclusive announcements, and access to selected releases before the public. 

Why can't I find my size anymore? 

Popular sizes often sell out quickly due to our limited production runs. We recommend purchasing as soon as a new drop becomes available. 

Can I cancel or change my order? 

Orders are processed as quickly as possible. If you need to make changes, contact us immediately. Once an order has entered processing, we cannot guarantee modifications. 

My item arrived damaged or incorrect. What should I do? 

Please contact us within 48 hours of delivery with your order number and photos of the issue. We'll make it right as quickly as possible. 

Do you offer gift cards? 

We don't offer gift cards. 

How can I contact customer support? 

You can reach us through our contact page or by email. We aim to respond within 1–2 business days.